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1. Order Processing
At Zambaldi Home, we are committed to providing a swift and efficient shopping experience. Orders placed on our website will be processed and shipped on the same day, provided that the order is received before our daily cut-off time. Orders placed after the cut-off time will be processed the following business day.
2. Shipping Time
Our standard shipping time ranges from 1 to 7 business days, depending on your location and the shipping method selected. We strive to ensure timely delivery of all orders.
3. Shipping Carrier
To ensure the fastest delivery, we use a variety of shipping carriers. The carrier that will be used for your shipment will be the one that provides the quickest delivery option for your address.
4. Shipping Costs
Shipping costs are calculated based on the delivery location and are displayed during checkout. Any applicable shipping fees will be added to your order total.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.
6. Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us immediately at info@zambaldihome.com. We will work with you and the shipping carrier to resolve any problems as quickly as possible.
7. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
For any questions or concerns about our shipping policy, please contact us at:
Zambaldi Home
Email: info@zambaldihome.com
1. Refund Eligibility
At Zambaldi Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Window: Refund requests must be made within 30 days of receiving the product.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at info@zambaldihome.com with your order number and a brief explanation of why you are requesting a refund.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Return Shipping: You will be responsible for the return shipping costs unless the item was received damaged or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to be reflected in your account.
4. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
- Products marked as non-returnable or final sale.
- Items that have been used or damaged due to misuse.
5. Exchanges
If you would like to exchange an item, please follow the same process as for a refund. We will assist you in arranging an exchange based on product availability.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
For any questions or concerns about our refund policy, please contact us at:
Zambaldi Home
Email: info@zambaldihome.com
